Returns & Exchanges

At Fragranza, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Pack with Care

Carefully place the perfume bottle in its original designer packaging and secure it inside a sturdy shipping box to prevent breakage.

3

Affix Shipping Label

Download and print your prepaid return label from your email and securely attach it to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing